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Recruiting

Stop Recruiting Everyone - Build the Persona of Your Ideal Agent First

By Phillip Gagnon · September 20, 2026 · 3 min read

Imagine you are a chef opening a new restaurant. You would not walk into a random grocery store, grab whatever is on the shelves, and figure out the menu later. You would start with the dish - the vision - and then source exactly the right ingredients. Most brokers do the opposite. They recruit first and hope the right people show up. That is not a strategy. That is luck dressed up as effort.

Start With the Agents Already in Your Kitchen

Here is the question I ask every broker I work with: if you could clone two or three of your best agents, what traits would they have? Not just production numbers - go deeper. What is their mindset? How do they handle a slow market? Do they invest in their own growth? Are they coachable, or do they think they already know everything? Your best agents are a blueprint. Study them like a detective, because hidden inside their habits and attitudes is the exact profile you should be recruiting toward.

Build the Persona Like a Marketer Would

Great marketers do not sell to 'everyone.' They build a detailed picture of one ideal customer and speak directly to that person. You need to do the same thing with your ideal agent. Give the persona a name if it helps. What stage of their career are they in? What are they frustrated about at their current brokerage? What does success look like to them in the next three years? What do they value - culture, coaching, flexibility, technology, income potential? When you can answer those questions with specificity, your outreach stops sounding like a mass email and starts sounding like a conversation. That is when agents lean in.

Use Your Persona to Filter, Not Just to Find

Here is the part most brokers skip. The persona is not just a recruiting tool - it is a filter. When someone comes across your radar, run them through the profile. Does this agent share the values of your top performers? Are they at the right stage of their career to thrive in your environment? Do their goals align with what you actually offer? Saying no to the wrong agent is just as important as saying yes to the right one. A poor fit does not just underperform - they drain your culture, your time, and your energy. Protect all three.

The Persona Makes Your Message About Them

Remember the golden rule of recruiting: the right message to the right agent at the right time. You cannot hit that target if you do not know who you are aiming at. When your persona is sharp, your message becomes personal. You are not talking about your commission splits or your brand. You are talking about their frustrations, their goals, and their next chapter. That shift - from you to them - is where recruiting stops feeling like a numbers game and starts feeling like a relationship.

This week, pull up the files of your top three agents. List five traits they share beyond production. That is the beginning of your ideal agent persona - and the beginning of recruiting with intention instead of desperation.

Until next time, keep nurturing those connections.

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